FAQ
After-Sale Service
Warranty Duration:
The warranty for the product, including the main unit and accessories, is valid for one year from the date of receipt confirmation.
Warranty Service Coverage:
The warranty covers damage caused by non-human factors. To claim the warranty, buyers must provide photos, videos, and detailed descriptions of the issue.
Warranty Service Cost:
During the warranty period, buyers are entitled to free replacement of new parts for the product, with the only cost being the corresponding postage.
Returns & Exchanges
Return Policy:
If you wish to return a product, please contact our customer service and provide your order details within the product's return period.
Refund Conditions:
Unopened products qualify for a refund. Please refer to our refund policy for more details.
Shipping Information
Order Delivery Time:
The standard delivery time is 3-5 business days. Expedited delivery options are also available at checkout.
Shipping Fees:
We offer free shipping on all orders. For more details, please refer to our shipping policy.